Shipping & Delivery Policy
Thank you for shopping with Interlogix Computer Systems Ltd. We are committed to delivering your orders quickly, securely, and efficiently across Kenya. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through interlogix.co.ke.
By placing an order on our website, you agree to the terms outlined in this policy.
Order Processing
Orders are processed during our regular business hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day.
All orders are subject to product availability and payment verification before dispatch.
Delivery Coverage
Interlogix Computer Systems Ltd delivers products to customers throughout Kenya through trusted courier and logistics partners.
If your location is outside our standard delivery network, our team will contact you to discuss the most suitable delivery option.
Estimated Delivery Times
Our typical delivery timelines are:
- Nairobi Metropolitan Area: 1–2 business days
- Major Towns Across Kenya: 2–4 business days
- Remote Locations: 3–7 business days
These estimates may vary depending on product availability, courier schedules, weather conditions, public holidays, and other unforeseen circumstances.
Shipping Charges
Delivery charges are calculated based on factors such as:
- Delivery destination
- Parcel size and weight
- Courier service selected
- Promotional offers or free shipping campaigns
The applicable shipping fee will be displayed during checkout before you complete your order.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
If tracking is unavailable or you require an update on your shipment, please contact our customer support team for assistance.
Delivery Requirements
To ensure successful delivery, please provide:
- A complete and accurate delivery address
- A valid phone number
- Any additional delivery instructions where necessary
If delivery cannot be completed due to incorrect information or the recipient being unavailable, additional delivery charges may apply for redelivery.
Inspecting Your Order
Please inspect your order upon delivery.
If you receive:
- A damaged package
- An incorrect item
- Missing products
- A package showing signs of tampering
please notify the courier immediately where possible and contact Interlogix Computer Systems Ltd within a reasonable time so we can investigate and resolve the issue promptly.
Delivery Delays
Although we strive to deliver all orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:
- High order volumes
- Product availability
- Weather conditions
- Traffic disruptions
- Courier operational delays
- Public holidays
- Force majeure events
We appreciate your patience and will keep you informed of any significant delays affecting your order.
Risk and Ownership
Ownership and responsibility for products transfer to the customer upon successful delivery to the specified delivery address or collection by the customer or their authorized representative.
Click & Collect
Where available, customers may choose to collect their orders from our store.
You will be notified when your order is ready for collection. Please bring your order confirmation and a valid form of identification when collecting your purchase.
International Shipping
At this time, Interlogix Computer Systems Ltd primarily delivers within Kenya.
If you require international shipping, please contact us before placing your order to discuss available options.
Need Assistance?
If you have any questions regarding shipping, delivery, or your order, our team is here to help.
Interlogix Computer Systems Ltd
Website: interlogix.co.ke
Email: info@interlogix.co.ke
Phone: +254 792 058 079