Return Policy
At Interlogix Computer Systems Ltd, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, this Return Policy explains the conditions under which products may be returned for an exchange, repair, or refund.
By purchasing from interlogix.co.ke, you agree to the terms of this policy.
Return Eligibility
You may request to return a product if it:
- Was delivered damaged or defective.
- Is incorrect or different from the item you ordered.
- Is incomplete or missing essential accessories included in the original package.
- Has a manufacturer defect covered under warranty.
To be eligible for a return, the product must:
- Be returned within the applicable return period.
- Be in its original condition without unnecessary damage.
- Be returned with the original packaging, accessories, manuals, and any free promotional items.
- Be accompanied by a valid proof of purchase, such as an order confirmation or receipt.
All returned products are subject to inspection before a return is approved.
Products That Cannot Be Returned
The following products are generally not eligible for return unless they are faulty, defective, or supplied incorrectly:
- Software, software licenses, and digital downloads.
- Gift cards and vouchers.
- Special-order or custom-built products.
- Products that have been physically damaged after delivery.
- Products showing signs of misuse, improper handling, or unauthorized repair.
- Products with missing serial numbers, labels, or security seals.
- Consumable items with broken or removed seals where applicable.
Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete, or incorrect, please notify Interlogix Computer Systems Ltd as soon as reasonably possible.
To help us process your request quickly, you may be asked to provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the product and packaging.
We will investigate the issue and provide an appropriate resolution, which may include a replacement, repair, exchange, or refund where applicable.
Product Inspection
Returned products will be inspected by our technical or customer service team to verify:
- The reported fault or defect.
- The product's physical condition.
- Completeness of accessories and packaging.
- Eligibility under this Return Policy or the manufacturer's warranty.
Inspection may be required before a replacement, repair, exchange, or refund can be approved.
Exchanges
Where approved, products may be exchanged for:
- The same product.
- A similar product of equivalent value.
- Another available product, subject to payment or refund of any price difference.
All exchanges are subject to product availability.
Return Shipping
Unless the return results from an error by Interlogix Computer Systems Ltd or a confirmed defective product, customers may be responsible for the cost of returning products.
We recommend using a reliable courier service and retaining proof of shipment until your return has been processed.
Your Consumer Rights
This Return Policy is intended to complement, and not limit, any rights you may have under applicable consumer protection laws in Kenya.
Contact Us
If you have any questions about returning a product, please contact our customer support team.
Interlogix Computer Systems Ltd
Website: interlogix.co.ke
Email: info@interlogix.co.ke
Phone: +254 792 058 079